When you place an order electronically through our website, you accept the preliminary information form and the distance sales contract provided. All purchases are subject to the provisions of Consumer Protection Law No. 6502, the Regulation on Distance Contracts (RG: 27.11.2014/29188), and other applicable laws.
Shipping charges related to product delivery will be paid by the buyer.
Each purchased product will be delivered to the buyer or the designated recipient at the specified address within 30 days. If delivery is not completed within this period, the buyer may terminate the contract.
Products must be delivered in full and comply with the order specifications, including any warranty certificates or user manuals if provided.
If it becomes impossible to fulfill an order, we will notify you within 3 days in writing, and the total price will be refunded within 14 days.
If the buyer fails to pay or cancels payment via the bank, our obligation to deliver the product ends.
If a product has been delivered but the payment was made using a credit card fraudulently, and the bank or financial institution does not pay us, the buyer must return the product at our expense within 3 days.
If force majeure or unforeseeable circumstances delay the delivery, the buyer will be informed. The buyer may choose to:
Cancel the order
Replace the product with a similar one
Delay delivery until the issue is resolved
If the order is canceled, payments made in cash will be refunded within 14 days, and credit card refunds may take up to 2-3 weeks to reflect in your account.
The buyer must inspect the product upon receipt for damage such as dents, broken or torn packaging. Damaged goods should not be accepted from the delivery company.
If the buyer accepts the product, it is considered undamaged. The buyer must carefully protect the product after delivery. If the buyer wishes to exercise the right of withdrawal, the product must remain unused and the invoice must be returned with the product.
The buyer has the right to withdraw from the contract within 14 calendar days from the delivery date by notifying us through the contact information below. No legal or criminal liability arises from this withdrawal, and no reason needs to be given.
Email: info@herbaleros.com
For service contracts, the 14-day period starts from the date of contract signing. Withdrawal cannot be exercised before the expiration of this period if the service has already started with the consumer’s approval.
Costs arising from the use of the right of withdrawal belong to the seller.
Withdrawal must be notified in writing via registered mail, fax, or email within 14 days, and the product must not be used as specified in this policy.
The product invoice must be returned along with the product.
For corporate invoices, a return invoice must accompany the product.
Returned products must be complete, undamaged, and include all original packaging and accessories.
We will refund the total price and any related charges within 10 days of receiving your withdrawal notification and return of the goods (which must be done within 20 days).
If the product’s value has decreased due to misuse or damage by the buyer, the buyer must compensate us for the loss. However, normal wear or deterioration from proper use during the withdrawal period is not the buyer’s responsibility.
